Omnichannel inbox
Website chat, WhatsApp, Instagram, Messenger, Telegram, LINE. Every message in one queue.
Customer service platform with AIÂ agents and live chat for your business
Answer customers 24/7 on WhatsApp, Instagram, Messenger, Telegram, LINE and your website. Your team takes over live when needed.
HiQBot Agent
Maya Chen
Web chat
Robert
WhatsApp chat
JennyNow
Hi, can I book a time for...
Route to Sales team
Is the battery really 48 hours on the Pro?
AI
Yes, the Pro lasts 48+ hours on a charge.
0:08
AI
0:22
Type a reply...
LIVE WITH TEAMhandoff
Emily Carter
Billing Support
Customer requested supportRerouting to a human agent
The short version
HiQBot is a conversational platform for customer service, with AI agents and live chat on website chat, WhatsApp, Instagram, Messenger, Telegram and LINE. Every channel feeds one unified inbox, so the AI can handle a conversation end to end, a person can reply live, or the AI can hand it to your team without losing the customer history.
The AI agent answers from documents you upload, qualifies leads, pushes them into HubSpot, and books meetings onto Google Calendar. Your team can take any conversation over live, and support requests can become tickets in Jira or HubSpot.
The built-in CRM comes with it, and there is a 7-day free trial. See pricing, the channel list, or how it comes tuned for your industry.
Cancel anytime
7-day free trial
All six channels in one inbox
No overage charges
Reach customers on the apps they already use
One AI agent and one inbox handle customer conversations wherever they start, on all six channels.
- Website chatA chat widget for your site. Add one snippet and it can go live the same day.
- WhatsAppThe official WhatsApp Business API, with message templates and broadcasts.
- InstagramAnswers DMs and turns comments on your posts into private conversations.
- MessengerMessages to your Facebook Page, answered by the same agent in the same inbox.
- TelegramOne-to-one chats with your business on Telegram.
- LINEChats with your LINE Official Account, in the same inbox as every other channel.
Every conversation lands in one omnichannel inbox, whichever app it came from.
One screen for every conversation
AI handles the front line. The moment a customer needs a person, the chat lands in your team's inbox with full context, the channel it came from, and one-click assignment.
app.hiqbot.com / inbox
Customer context
Who you are talking to, what they need, and the history, in one panel.
Smart routing
The right conversation reaches the right person, automatically.
Design how your agent works. It runs on every channel.
Set the stages your AI agent moves through and the details it collects in conversation, the way your best salesperson would. You see the whole flow and can change it any time, without code.
- Agent workflows: the stages and the details to collect at each one
- Comment-to-DM flows built on a visual canvas
- Clean handoff to a human when the AI hits its limit
conversation_flow
It already knows what to ask.
The agent comes tuned to your industry, so a car buyer and a diner get asked completely different questions and finish in completely different places. One is booked onto the forecourt for Thursday morning, the other has a table for six on Friday. Pick your trade and it already knows which facts unlock the conversation, and what it must never guess at.
Automotive
It reads a fault description as work you can sell, checks the job is one you actually do, and books the visit with the vehicle details already on it.
E-commerce & Retail
It finds the product a shopper describes, sends a checkout link, tells customers where their order is, and passes returns and refunds to your team to approve.
Hospitality
It takes booking enquiries at 2am, tells a guest what is actually included, and never implies a date is held before the calendar has held it.
Restaurants
It answers the menu question, works out whether they want a table or a takeaway, and files the request without anybody leaving the pass.
SaaS & Technology
It surfaces the problem before it pitches, tells a prospect from an existing customer, and books the call rather than leaving somebody parked on your pricing page.
Travel & Tourism
It works out where, when and who is going, books the tour or the call, says what the price does not include before anybody asks, and never improvises on visas or safety.
Why teams switch to HiQBot
What changes when AI agents, live chat and tickets run on one platform.
Everything in one place
Customer conversations, the people behind them and the follow-up all live on one platform, so you stop paying for five tools that do not talk to each other.
- AI agents
- Live chat
- Tickets
- Contacts and CRM
- Broadcasts
- Six channels
Works with
Speaks your customer’s language
The AI agent replies in the language each customer writes in, from the same material your team keeps up to date.
Security as a default
- Encryption in transit and at rest
- Emails and phone numbers masked before the AI reads a message
- Full activity history
- Each organization's data kept separate
Grows with you
Start with the AI agent on its own. Add teammates, channels and a support desk to the same account when you need them, with nothing to migrate.
AIYour team and the AI agent, in one inbox
Powered by the best model for each job
HiQBot works with models from several AI providers and picks one for each conversation, weighing speed, accuracy and cost.
Microsoft Azure
OpenAI
Google Gemini
Anthropic
Meta Llama
Amazon Bedrock
Mistral AI
Hugging Face
Quick to start, with people behind it
Your first AI agent can be live in the same session, and our team answers when you get stuck.
Go live in minutes
No consultants, no six-week onboarding. Connect your channels and your first AI agent is usually live within the same session.
Your data stays yours
Fully encrypted, fully isolated. We never use your customer data to train models. Privacy is the default, not a paid add-on.
Real people, real help
Stuck at 2 AM? Our team answers by email and in-app chat. No bot runaround, no ticket queue to nowhere.
Need an agent the plans do not cover? The HiQBot team builds it for you.
Support, sales, marketing, content or back-office work: our engineers build the agent to a written scope and hand it over to you. It runs on your cloud or ours, and if it talks to your customers on chat channels, it can live on HiQBot.
7-day free trial, cancel anytime
Stop losing leads to slow replies
Set up AI agents, live chat, and ticketing in minutes. Connect your channels and let HiQBot handle the first reply while your team handles what matters.